At U MA WAY, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
01 Introduction
U MA WAY ("we," "our," or "us") operates from The Boardwalk - Faerie Glen Regus Park, Office 116, 0081 Gauteng - Pretoria, South Africa. We are committed to complying with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
02 Information We Collect
Information You Provide Directly
- Contact Information: Name, company name, email address, and phone number when you submit an enquiry or request a quote
- Business Information: Company details, server requirements, and technical specifications provided during consultations
- Communication Data: Records of your correspondence with us including emails and enquiry form submissions
Information Collected Automatically
- Usage Data: Pages visited, time spent on our website, browser type, and referring URLs
- Device Information: IP address, device type, and operating system
- Cookies: Small data files stored on your device to improve your browsing experience
03 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations for server hardware
- To process and fulfil your orders for products and services
- To communicate with you about your order, delivery, and support
- To improve our website and customer experience
- To send relevant product updates or information (where you have consented)
- To comply with legal obligations
- To protect against fraud and ensure the security of our business
We will never sell your personal information to third parties for marketing purposes.
05 Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include:
- Secure HTTPS encryption on our website
- Restricted access to personal data on a need-to-know basis
- Regular security assessments of our systems
- Staff training on data protection best practices
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
06 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Enquiry and quotation data is retained for up to 3 years
- Transaction and order records are retained for 7 years for accounting and legal purposes
- Website usage data is retained for up to 12 months
When personal data is no longer required, we securely delete or anonymise it.
07 Your Rights
Under the Protection of Personal Information Act (POPIA) and applicable law, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you
- Right to Correction: You may request that we correct inaccurate or incomplete information
- Right to Deletion: You may request that we delete your personal information, subject to legal obligations
- Right to Object: You may object to the processing of your personal information in certain circumstances
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time
To exercise any of these rights, please contact us at info@umaway.com. We will respond within 30 days.
09 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10 Children's Privacy
Our services are intended for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Boardwalk - Faerie Glen Regus Park
Office 116, 0081 Gauteng - Pretoria
South Africa